We are so very excited to show you a tool that is available to you if you can use your imagination for a few moments. Now visualize an LCD screen in your lobby, the script you wish to use, some electricity to the location, and an internet connection. A PM/FM, Stan Cappe out of, Canada did this many years ago, in fact, I think he said 8 years ago, using an ATM-like cabinet. Now, Stan did not have the avatar-like component, but he executed some awesome automation for his customers and building owner. Click the play arrow below to listen to Grace, our Manager Labs Site Desk Administrator!!
The cabinet that Stan utilized 8 years ago was just like a large piece of furniture. Today we can just mount an LCD monitor to a wall, plug it in and connect it to a simple computer. Once you connect that computer to the internet and you have an on-site PM or FM. This virtual PM or FM can take work orders, track your utility consumption, provide forms and documents to be completed online, provide a virtual tour to your vacant office space, show floor plans, take propspect lead information, like email, phone, etc. I guess the proper description is Virtual Leasing Agent and PM or FM, or Virtual Property/Facility Administrator, to be absolutely correct.
How about take a work order? If you have not clicked on the avatar above, to hear what Grace, our Site Desk Administrator has to say, you are really missing out on something that is creating history in our industry!! Please share the excitement and breakthroughs we can all make together. This is not a toy or a gimmick. This is serious business and a real timesaver for us all. Think about this and how it can lighten your load and IMPROVE, yes I said IMPROVE, customer service. Please leave your feedback and contact information below. We really want to know what you think. Good or bad, we can take it. Also, if you want, we can follow up with you if you have any ideas about implementing this type of service at your property or facility or on your website! Stan is also able to give you his insight as he using this technology today as well. Stan Cappe can be reached via email at firstname.lastname@example.org and, of course, Stan is one of our many members of our PFMI (Property and Facility Management Innovators) on LinkedIn. By clicking the link, you can join Stan and I, along with a great group of PM/FM people from around the world, while we discuss innovation and day to day issues that impact all people in our industry.
Okay people, it is not Greyhound this time, but the bankrupted Amtrak and the very dysfunctional DMV in Las Vegas, Nevada (you had to be there). Our industry has been passed up again! I just heard from a fellow Buzz connection, that Amtrak is now offering free wifi on its trains. While at the same time, I have also learned that the State of Nevada-Las Vegas DMV is following the post office’s APM machine, since 2005 and has kiosk automation that collects money and processes basic services! Although the comments on some of the blogs about Amtrak today, were quite entertaining, the subject reminded me of our recent post, “If a bus, a hamburger and plane can do it, why can’t we?”
You may recall that McDonalds offers free wifi at all of its restaurants. I am not talking about slow, bogged down lame wifi here folks. I am talking about super fast and awesome wifi. The workers are clueless that it exists, most of the time, but boy is it fast. I love it. Surf the web and drink coffee and eat yogurt. Yummy.
So when I saw the Buzz this morning that Amtrak now has wifi, I just shook my head. Here we are, property and facility managers with captive audiences all over our properties, owners who want full buildings and no FREE or public wifi or even the thought of automating anything at all! I think it is absolutely unbelievable. How did this happen? How did the world just pass us by? Why and how can the most dysfunctional and blatantly known, perpetually bankrupt Amtrak and the classic DMV offer something as simple as wifi and a kiosk/machine, similar to an ATM, inside a building or facility that we completely manage, repair, clean or worse yet, own. Yet, we still do not have wifi or even the thought of the dream machine like -an APPM (Automated Property Management Machine) for our industry?
I look back over the 30 some years in this industry and shake my head every single day. I talk to property managers, facility managers, service businesses too, that tell me they have no website, no domain name, no awareness of what is happening all around them. What is Twitter is not even remotely in the cards. Now even Facebook has passed all of us up. Yes, Facebook. The app that your great grandmother uses! The buildings are in a time warp or something and the managers got swooped up too! We are all just stumbling and mumbling while this goes on.
Everything is a swipe, a click, a snap or whatever, but we still have 3 part Peachtree NCR forms on our desk and are filling out paper lease forms and logs on clipboards. It is so funny, but it is not really. It is rather pathetic and mindblowing. There must be something scary to us or we have a fear of technology. I am not exactly sure which. The IT departments at our companies might as well be frozen in giant ice cubes since 2000 (yes, 2000!!) when they started to think that a property or facility manager might be able to use a single computer in an office of 5 people. Oh and they gave us 1 single email address called email@example.com. They did stop technology once they rolled out the LANS, only at the corporate office. Each of our desktop machines were not even connected due to the cost of a modem phone line in 2000. I guess that was good enough for us and all we could handle.
Now grant it, there are many that have embraced it, exploited and used it up like it was air, but those are the few and far between. All of those people are at Realcomm right now in Las Vegas, Nevada. They are having a blast and they are mingling and talking to Jim Young about where we are today. (According to Jim that is probably 5% of us are using webbased systems) and Jim is just so worked up right now with all of the enthusiasm you cannot imagine the frenzy and energy at that place. I bet Las Vegas is wondering what on earth came to town!!
I am eager to hear feedback from him and I will do my best to track him down or Jean Claude Goldenstein, the founder of http://www.creopoint.com or others that will be sure to attend. Once I do, I will give you the report and a take away. Many of the people from all of the major software accounting houses are there, along with the technology SaaS people, like Dale Vanderlaan of Realogic and his team. We will find out what and how things went down and share it right here for all of us to learn.
But the icing on the cake of all of this. And this is a true story, for real, totally accurate. I got 3 very fuzzy pictures today. So fuzzy, I do not believe they are real. I actually asked my friend Stan if these were real. He said yes, these are real. Here are 3 pictures of the first that I have ever seen, APPM units. APPM=Automated Property Management Machines. No joke. Read the fuzzy words on the screen. It brings a tear to me eye, it is so awesome. I am hoping that Stan will give me more information on these fuzzy pictures. He had better not be kidding. If it is true and these are real machines (outside of the U.S., of course!) You will all be the very, very first to hear of this. Stay tuned.